How to Report a Fraudulent Transaction on Cash App
Fraudulent transactions can be concerning, especially when it comes to handling your finances online. If you suspect that someone has unauthorized access to your Cash App account, it’s important to take action immediately. Here’s a step-by-step guide on how to report a fraudulent transaction on Cash App.
Step 1: Open Cash App
Start by launching the Cash App on your mobile device. Ensure you are logged into your account to facilitate the reporting process.
Step 2: Access Your Profile
In the top right corner of the app, you will see your profile icon. Click on it to access your account settings.
Step 3: Click on Support
Once you are in your profile settings, look for the "Support" option and click on it. This will direct you to the help section where you can find assistance with various issues.
Step 4: Assess Old Account
In the support section, navigate to the option that says "Assess Old Account."
Step 5: Select Can’t Access Old Account
Here, you will encounter different options. Choose "Can’t Access Old Account" to proceed with reporting your issue.
Step 6: Contact Support
After selecting the appropriate option, click on "Contact Support." This will guide you to the next steps needed to report the fraudulent transaction.
Step 7: Choose Email Support
In the contact support section, select the option for "Email." Confirm your choice by clicking on "Yes."
Step 8: Describe Your Issue
You’ll be prompted to provide details about your issue. Briefly describe the fraudulent transaction you encountered and mention that it needs urgent attention.
Step 9: Continue
After writing your message, click on "Continue." This will submit your request to the Cash App support team for review.
What to Expect Next
Once you’ve reported the fraudulent transaction, Cash App’s support team will review your case and typically get back to you within 24 hours. Be sure to keep an eye on your email for any updates regarding your report.
Conclusion
Reporting a fraudulent transaction on Cash App is a straightforward process, and acting quickly can help protect your finances. If you have any questions or need further assistance, feel free to comment below. Don’t forget to subscribe to our channel for more helpful tips. Thank you for reading!