How to Replace Your Lost Capital One Debit or Credit Card
If you’ve lost your Capital One debit or credit card, don’t worry! You can easily obtain a replacement through the Capital One mobile app or their official website. Below are the step-by-step instructions to guide you through the process.
Using the Capital One Mobile App
Step 1: Sign In
First, ensure you have the Capital One mobile app installed on your device. You can download it by texting “app” to 80101 for a link. Once you have the app, sign in to your account.
Step 2: Select Your Spending Account
After signing in, navigate to the menu. From the “I want to” section, select “View All.”
Step 3: Replace Missing Card
Scroll down until you find the option to “Replace Missing Card.” Follow the prompts displayed on your screen.
Step 4: Verify Your Identity
You’ll need to verify your identity to proceed with the card replacement process. Follow the instructions carefully.
Step 5: Confirm Your Address
If you want the replacement card sent to the address on file, choose the displayed address and tap on “Replace Card.” To finalize the process, select the “Done” option.
Alternative Address Option
If you wish to have the card sent to a different address, you’ll need to call Capital One customer service at 1-800-652-265.
Using the Capital One Website
If you prefer not to use the mobile app, you can follow similar steps on the Capital One website:
- Visit the official Capital One website and log in to your account.
- Navigate to your accounts and select the debit or credit card for which you need a replacement.
- Look for the option to replace your card and follow the on-screen instructions, including identity verification and address confirmation.
Need Help?
If you encounter any issues while trying to replace your card or if you have questions about your Capital One account, don’t hesitate to contact their customer support.
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