NEW! How To Fix Xfinity Xfi Pod Not Working (2025) | Quick Troubleshooting & Fixes!

How to Fix the Infinity X5 Pod Not Working

If your Infinity X5 pod is offline, blinking, or not connecting to your network, follow these step-by-step troubleshooting instructions to get it back up and running.

Step 1: Check the Port Placement

Start by ensuring that the X5 port is correctly plugged into a working outlet and positioned within the range of the XY gateway. A proper connection is crucial for functionality.

Step 2: Restart Your Gateway

Unplug your X5 gateway (which could be your modem or router) and leave it disconnected for 1 minute. After the time is up, plug it back in. Wait for it to fully reconnect before you check the port again.

Step 3: Reset the X5 Port

Next, unplug the X5 port. Leave it out of the outlet for about 10 seconds, then plug it back in. Allow it to rest for 5 to 10 minutes before moving on to the next step.

Step 4: Use the Infinity App to Check Status

Open the X Infinity app and navigate to “Devices,” then select “XY Port.” Here, you’ll be able to see if the port is listed as online or offline.

Step 5: Add the Device in the App

If the port appears to be offline, you’ll want to attempt to read the pod via the app. Click on “Add a Device” and select “X5 Port.” Follow the on-screen instructions to attempt to repair the connection.

Step 6: Check for Firmware Updates

Sometimes, issues can be resolved through software updates. Open the X Infinity app, go to “Gateway,” and click on “Update.” If an update is available, apply it as it may resolve your connectivity issues.

Step 7: Remove and Reinstall the Pod

If all else fails, you might need to remove the pod from the X Infinity application. Unplug the pod and wait for 1 minute before plugging it back in. This can help reset any lingering issues.

Conclusion

By following these steps, you should be able to troubleshoot and fix any issues with your Infinity X5 pod. Thank you for watching, and we hope your pod is back to working condition soon!