Seeking Support as an Uber Ace Driver in 2025
If you’re an Uber Ace driver in 2025 and need assistance, there are multiple ways to get the help you require. Whether you’re facing app issues, delivery problems, or account questions, you can easily find support through the Uber driver app.
Accessing Help Through the Uber Driver App
The fastest and most direct way to get assistance is directly from the Uber driver app.
- Open the Driver App: Start by launching the driver app on your device.
- Navigate to the Menu: Tap the menu icon located in the top left corner.
- Select Help: Choose the ‘Help’ option to access the help center.
- Identify Your Issue: Browse through the list of common issues or select the problem you’re currently experiencing.
If you need further assistance, you can tap “Contact Support” at the bottom of the help menu.
Contacting Support
From the support options, you can initiate a chat, send a message, or request a call with a support agent. Phone support is available 24/7 through the app. If you encounter urgent issues during a delivery, you can call the dedicated Uber Eats driver support number listed in the app. This line primarily handles active delivery issues.
In-Person Support at Greenlight Hubs
In select cities, Uber operates Greenlight Hubs, where drivers can receive in-person assistance. To check availability and book an appointment:
- Open the Uber Driver App.
- Access the Menu: Tap the menu icon, then select ‘Help’.
- Book an Appointment: Tap ‘Book an In-Person Appointment’ and choose your issue. Follow the prompts to schedule your visit.
Online Resources
Additionally, you can visit the Uber Help Center online. This resource allows you to browse support articles or contact support directly, helping you resolve issues quickly.
Emergency Situations
Always remember that for emergencies, you should call 911.
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